How do I place my order?

The first step is to contact skram. In some cases, you will be directed to the appropriate outside representative. In other cases, you may work directly with skram. Orders are confirmed by receipt of a 50% deposit, with the balance including crating/transit fees due prior to release from the dock.

Can I customize your products?

In short, yes. Probably. It all begins with a phone call or en email. Our design department will be happy to assist you.

How long will it take to produce my order?

Quickship program orders typically ship within 10 business days of receipt of payment. Standard lead time for low volume orders of not in stock items is 8-12 weeks for most products. Certain volume/contract orders my be subject to longer lead times. Accelerated lead times of not in stock items are possible under our rush order program. Please inquire for fees and details. All lead times are calculated from date of order confirmation to dock-ready date. Transit times vary and skram has limited control once an order leaves our facility.

Where are skram products made?

All skram products are made in their entirety in our solar powered facility in north carolina.

Can I visit?

Yes. Our manufacturing facility in north carolina may be toured by appointment. Our new york city showroom is open by appointment as well. Either way, please contact us. We’d love the opportunity to meet.

How are your products shipped?

Skram products are shipped all over the world. We go to great lengths to ensure that our products arrive in the condition in which they left our facility. Please refer to the ‘shipping’ section of the terms and conditions document for details regarding shipping or contact skram for additional information.