terms and conditions
As a testament to our commitment to the long-term satisfaction of our clients, Skram extends a lifetime guarantee to the original purchaser of any Skram product.
If you are not completely satisfied with the quality of a product, we will refund the cost of or replace the item if notified within 15 days of delivery. Beyond that, should our furniture fail under normal use at any point during the lifetime of the original owner, because of workmanship or material defect, we will either repair or replace it. We extend this guarantee to purchases made after 2004. Custom modifications of existing pieces and custom orders may be excluded.
This guarantee does not apply in instances of:
-Failure to follow product care instructions supplied by Skram and posted on the company’s website.
-Damage caused by a carrier other than Skram.
-Normal wear and tear or acts or omissions of parties other than Skram (including user modification).
-Customers own material or other third party materials applied to products.
-Products either not installed according to instructions or damaged by careless removal of packaging.
-Dramatic temperature variations or exposure to unusual conditions.
-Deficiency in textiles or upholstery supplied by Skram.
-Solid cork products, which are covered by a two year guarantee.
Transit fees shown below are calculated based on Net order cost not including any special or volume discounts. Skram will ship via it’s preferred carrier network. Standard shipping is direct to Client warehouse and includes no special services at destination. Residential, direct-to-site, and white glove options are available at additional cost. Please contact Skram or a Skram representative for details.
Shipments beyond the continental U.S.A. and international shipments are calculated on a case-by-case basis.
High quality packaging and crating which meets trucking and railroad specifications is standard. All packaging and crating are ISPM-15 certified for international transit. Percentages shown below include packaging and crating for domestic shipments.
FREIGHT DAMAGE AND CLAIMS:
Skram is not liable for damages that occur during transit or storage. The carrier assumes all responsibility upon acceptance of product. It is the customer’s responsibility to inspect all products upon receipt and file any claims with the carrier. No product should be refused. If products are received damaged, a written exception should be made on the bill of lading and an immediate inspection be requested of the carrier.
Concealed damage must be reported to the carrier within 15 days of receipt. Failure to make claims shall constitute acceptance of the products and waiver any claims of defects, errors or shortages. In the event delivery is made on a Skram truck, the products should be carefully inspected for transit damage. If contents are damaged, the driver should be notified to call his dispatcher for immediate disposition. Concealed damage must be reported within 15 days of receipt and product/packaging held for inspection by a Skram representative. Replacements for product damaged in shipment or storage will be manufactured upon receipt of a purchase order.
No merchandise may be returned to Skram without written consent in the form of a Return Authorization from our Quality Assurance Department stating why the item is being returned and how the item will be shipped. In the event a return is authorized by Skram for reasons other than damage or defect, the customer shall be responsible for a 25% restocking fee, as well as a double freight charge. Unauthorized returns will be automatically refused by our receiving department as well as returns not in accordance with Skram shipping instructions. Liability for defective merchandise shall be limited to the replacement or repair of that merchandise, and Skram shall not be liable for other damages or losses.
All acknowledged orders are considered firm orders and are not subject to cancellation.